Brand Policy

Olive Levantea is committed to providing a reliable shopping experience for our customers. We understand the importance of timely and secure deliveries. To ensure transparency and consistency, this policy outlines our Brand Policy regarding delivery.

Tracking and Delivery Confirmation

Once an order has been despatched, Olive Levantea provides customers with a tracking number to stay up-to-date with the shipment's progress.

Liability for Confirmed Deliveries

Olive Levantea will not be held liable for any orders that are confirmed as delivered by the courier.

Once the tracking details provide delivery confirmation:

• The responsibility for the order transfers to the customer.

• Olive Levantea is not responsible for claims of non-receipt or missing packages after the tracking indicates delivery to the specified address.

We recommend customers:

1. Monitor their tracking to anticipate when their package will arrive.

2. Ensure a safe and secure location is available for delivery (e.g., home, workplace, or a trusted neighbor).

3. Notify the shipping courier immediately in case of delivery issues such as packages being lost, stolen, or misplaced.
   

Please note: International shipments may be subject to customs fees, duties, or taxes imposed by the destination country.

By placing an order with Olive Levantea, you acknowledge and agree to this policy.